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For problems with an account or something that has stopped working. If you can sign in, the account portal is quicker because it already knows who you are.

How to tell a real reply from a fake one. Our replies come from a ridgewill.com address, and we will never ask for your password, a sign-in code, or payment details in an email.

Our reply goes to this address, so use the one you signed up with. If you no longer have access to it, say so in the description.
Do not include passwords or codes.
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One picture or PDF, up to 25 MB. A screenshot of the error is usually the fastest way to get it solved. Cover anything private first.
You will get a reference number straight away.